These terms are the agreement between you and Sarmad Bashir Zargar, sole proprietor, trading as filedone ("filedone", "we"), of Down Town, Sopore, Baramulla, Jammu and Kashmir 193201, India, for the tools at filedone.ai. By creating an account, uploading a file or buying credits you accept them. If you are using the tools for a business, you confirm you can accept these terms on its behalf. The privacy notice, the rules of use and the sub-processor list are part of these terms.
1. What the service is
You upload a file (a PDF, a scan, a photo or a design), say what should change, and download the result. Some tools extract tables or text into a spreadsheet; some run entirely in your browser. Processing is automated, using third-party AI models and our own software. No person at filedone reads your file as part of running a job.
AI output can be wrong. Text can be misread, a number can be copied incorrectly, a translation can miss the meaning, and an edit can look different from what you expected. Check every result before you rely on it, send it or submit it anywhere. You decide what to do with a result and you are responsible for that use; we are not a party to it.
2. Your account
- You must be at least 18 years old, or the age of majority where you live if that is higher, to create an account or buy credits.
- An account is an email address. We sign you in with a link or a code sent to it; there is no password. Keep that mailbox secure — anyone who controls it controls the account.
- New accounts may receive a one-off bundle of free credits after the address is verified. The amount is shown when you sign up, it is not a monthly allowance, and we may change or stop it. Accounts created from disposable email domains or from data-centre networks still work but may not receive it.
- One person, one account. Creating accounts to collect free credits repeatedly is a breach of these terms.
- You are responsible for every job run from your account.
3. Your files
- You must have the right to upload and change the file. By running a job you confirm that you own the file or have permission from whoever does, that you have the consent of any person who appears in it, and that you will use the result lawfully. On some design edits, when a face is detected, you are asked to confirm this for that job and your confirmation is recorded.
- Your file stays yours. We claim no ownership of what you upload or of the result. You give us only the permission needed to process the file for the job you asked for, including sending it, or part of it, to the providers listed on the sub-processors page.
- Uploads and results are scheduled for deletion from our servers 2 hours after upload, whether or not you downloaded them; an automatic sweep removes them shortly after that. If you are signed in and choose to save a result, it is kept until you delete it, until your account is erased, or until it has gone unused for 30 days, within a storage limit per account.
- filedone is not a storage service. Download what you need and keep your own copies; we are not responsible for a file or result that is no longer available.
- We do not use your files to train AI models, and we use AI providers on terms that do not allow them to train on your files.
- A file's fingerprint (a hash, not the file) and the automated decision about it are kept for one year. The privacy notice explains why.
4. What the tools refuse
Before an edit runs, an automated classifier looks at the document. It is designed to refuse edits and generated text on government IDs, passports, licences, currency, official seals and stamps, court and police documents, prescriptions, medical records, and degrees and mark sheets from real institutions, and certificates cannot be edited. On these you can still extract, redact or translate the content. The full list, with what stays allowed, is on the rules of use page. A refusal is logged with the document class it was based on. The classifier is automated and can be wrong in either direction: a document it lets through is still your responsibility, and a refusal you think is mistaken can be appealed to the grievance officer. Refusing to make a false document is a legal duty for us, not a preference, and there is no plan or price that removes it.
5. Credits
- Paid tools cost credits. Prices for packs and plans are on the pricing page; the credit cost of a job is shown to you as a quote before it runs, based on the number of pages or images.
- Credits are a way to pay for jobs on filedone. They are not money, have no cash value, and cannot be transferred, sold or exchanged for cash.
- Purchased credits do not expire while your account is open. Subscription credits are granted monthly and roll over up to twice the monthly allowance; a month's credits stay spendable for one further billing period after the period they were granted for.
- How a job is charged: when it starts, the quoted credits are held — reserved, not spent. When the job succeeds they are taken. If the job fails, is refused by the classifier, or does not complete, the hold is released and the credits stay in your balance.
- Prices in India (INR) are for cards issued in India. A payment at the INR price with a card issued elsewhere is not accepted: the payment is returned in full, no credits are added, and you can buy again at the USD price.
- Limits apply per account and per plan — for example pages per document, images per batch, jobs at a time, and a daily ceiling on the AI work we do for an account, separate from credits. Monthly plans can carry a fair-use allowance. The tools show the limits that apply to you, and we may change them. Tools that run entirely in your browser are free without an account; every tool that uses credits needs an account.
6. Payments — Dodo Payments is the seller
Purchases are made through Dodo Payments — Dodo Payments Inc. and its group entities (including Dodope Payments Limited and Sarvapanchhi Technologies Private Limited), as named in Dodo's own terms — which acts as merchant of record. filedone (Sarmad Bashir Zargar, trading as filedone) provides the service; Dodo resells it to you. That means Dodo is the seller you buy from, under its buyer terms: it processes your payment, applies and remits any VAT, GST or sales tax due in your country, issues your receipt, and handles payment disputes and chargebacks under its own terms. We do not see or store your card number. Dodo tells us that a payment succeeded, its amount and currency, the billing country and the country of the card, and we add the credits to your account.
We may change prices, packs and plans at any time. A change does not affect credits you have already bought; a new subscription price applies from your next billing period after we tell you.
7. Purchases are final
- Payments for credit packs and plans are final, and credits are not refundable, whether used or unused, except where the law says otherwise.
- Where the law of the country you live in gives you a right to cancel a purchase or to get your money back that cannot be excluded by contract, that right still applies, and nothing in these terms takes it away. If you are a consumer in the EU, EEA or UK, running a job asks us to start the service straight away, so credits you have already used are not covered by a statutory right of withdrawal.
- A failed or refused job is not charged (section 5): that is how jobs are billed, not a refund. If you think a job did not do what its tool page says, write to support@filedone.ai with the job id; we will look at it and may, at our discretion, run it again or put the credits back.
- Subscriptions can be cancelled at any time. Cancelling stops future renewals; the current period is not refunded, and credits already granted stay spendable as described in section 5.
- If a payment is reversed or charged back, we may remove the credits it bought and pause the account while the payment is sorted out.
8. Acceptable use
The rules of use say what you may not do with the tools. In short: no false documents, no content that impersonates or deceives, no intimate or degrading imagery of real people, no editing of anyone's image without their consent, no content that is unlawful where you are or where it will be used, and no attempt to remove the AI label from an output or to get around the classifier, the quotas or the rate limits. Misuse of tools that generate or alter content can attract penalties under Indian law; the rules page lists the statutes and the consequences, which can include refusing a job, blocking a file, closing an account, disclosing an offending user's identity to a victim who complains where the law requires it, and reporting offences to the authorities where the law requires it. We remind account holders of these rules periodically, as Indian law requires.
9. AI labelling
Images our servers produce or edit carry machine-readable provenance metadata with a unique identifier and a signed provenance record, and, where the image allows it, an imperceptible watermark. Edited PDFs carry the metadata and a signed provenance record. Files from our servers carry no visible mark; the tool page and the result tell you in words that the output was made or edited with AI, and you should say so when you share it. There is no option to remove any of this, on any plan or at any price, and removing it yourself breaks these terms. Details are on the rules page.
10. Where the service is offered
The service is currently offered worldwide. We may withdraw it from a country or region where we cannot meet the legal requirements of serving it; if we do, starting a job or signing up there is refused with a notice. Country detection is imperfect, and using the service from a region where it is not offered is at your own risk.
11. Changes, availability and suspension
- We may change, pause or stop offering any tool, feature, limit or the service as a whole, at any time, including automatically when a tool's cost gets out of step with its price. We do not promise that the service, or any tool, will be available at any particular time. Credits held for a job that could not run are released.
- We may suspend or close an account that breaks these terms or the rules of use, or that we reasonably believe is being used for fraud or abuse. Where the law allows, we will say why and how to appeal through the grievance officer. Credits on an account closed for a breach are lost, except where the law says otherwise.
- You can stop using the service at any time and erase your account yourself, or ask us to; the privacy notice says what erasure keeps and why. Unused credits are lost when an account is erased.
12. No warranty, and limits on our liability
- The service and every output are provided "as is" and "as available". To the extent the law allows, we give no promise or warranty that the service will be uninterrupted, secure or error-free, that any output will be accurate, complete or fit for a particular purpose, or that a result will be accepted by any office, portal or institution.
- To the extent the law allows, we are not liable for indirect or consequential loss, for lost profits, data or files, or for loss caused by your use of an output or by a service run by a third party, and our total liability to you for anything arising from the service is limited to the amount you paid for it in the three months before the event that gave rise to the claim.
- Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law, and nothing removes rights you have as a consumer under the law of the country you live in.
13. Indemnity (business users only)
If you use the service for a business, you will compensate us for claims, losses and reasonable costs arising from a file you uploaded without the necessary rights or consents, from your use of a result, or from your breach of the rules of use. This section does not apply to you if you are using the service as a consumer.
14. Changes to these terms
We may change these terms. The date at the top is the version in force. If a change materially reduces your rights, we will tell account holders by email or on the site before it takes effect; using the service after that means you accept the new terms. Otherwise, the current version applies from the day it is posted.
15. Law and disputes
These terms are governed by the law of India, and the courts at Srinagar, Jammu and Kashmir, India have jurisdiction, except that if you are a consumer you keep the protection of the mandatory law, and the courts, of the country you live in. Please raise any complaint with the grievance officer first. If any part of these terms cannot be enforced, the rest still applies, and not enforcing a term straight away does not mean we have given it up. These terms, with the pages they name, are the whole agreement between you and us about the service.
16. Contact
Sarmad Bashir Zargar, sole proprietor, trading as filedone, Down Town, Sopore, Baramulla, Jammu and Kashmir 193201, India. Help and payments: support@filedone.ai. Complaints: grievance@filedone.ai. Grievance officer: Sarmad Bashir Zargar, reachable at the same address — see the grievances page for response times.